The office staff would like to remind all CAVs that renewals should be RECEIVED by the Supreme Office at least 30 days prior to the CAV expiration date. The 30 days prior serve as a cushion for any problems that may arise (not received, incomplete, online system error, etc.). Volunteers who choose to renew after the 30 days are taking an inherent risk that their CAV may not be renewed if any problems are encountered.
Please read the instructions VERY carefully. There are special form requirements for certain jurisdictions.
Click here to download the CAV Tool Instructions.
Click here to download the CAV Tool FAQ’s.
Click here to download the CAN Online Background Screening Instructions. –
***NOTE- The background check is only necessary for NEW Applications and must be paid for through the CAV online tool.***
The coupon code for Canadian background checks is: JDICSI
The hardest part about switching to a new system is the beginning. We appreciate your patience as we work through the new process. For the time being, you are still allowed to do the traditional paper process if you wish. However, if you choose to do the paper process, you cannot pay online. You have to choose one or the other in order for the office to keep track.
If you encounter any trouble, contact the Supreme Office. Do not ask your CAV Administrator, as they will not be able to access your information.
***Note for Renewals- If you are trying to import your expiration date and it gives you an error code, call or email the Supreme Office for help.***
The same rules apply with online applications and renewals. If your CAV has expired, you MUST take a new training class and reapply. Applications must be submitted within 6 months of training.
All materials and payment must be submitted on or before your expiration date to be considered on-time. Materials will not be accepted prior to 90 days before your expiration date.
With the new system, you will NOT receive a CAV card. The email congratulating you on your application/renewal will serve as your proof of certification. Note, your renewal and application are not automatic. The Supreme Office has to manually review your information.